FAQ
Frequently asked questions
Where do you ship?
We ship to U.S. addresses only. Standard shipping is free on all U.S. orders.
How long will my order take?
Orders are generally processed in 1–2 business days and then travel 4–6 business days by standard shipping. Carrier conditions can affect delivery timing.
Will I receive tracking information?
Yes. When a tracking number is available, it is sent to the email used at checkout after the shipment is processed.
Can I cancel an order?
Contact us as soon as possible before shipment. Once an order has shipped, return and refund requests are handled under our Refund Policy.
What is your return window?
You may request a return or exchange within 30 days after delivery. Eligible returns use a prepaid return method. Restrictions for custom, final-sale, gift-card, and opened hygiene-sensitive items do not limit remedies for damaged, defective, incorrect, or incomplete orders.
When will my refund arrive?
After approval, refunds are issued to the original payment method within 5–10 business days. Posting time can depend on your bank or card issuer.
What payment methods and currency do you use?
Checkout is in USD. Eligible card networks include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
How should I use and care for a kitchen product?
Follow the instructions, care guidance, capacity limits, and safety warnings supplied with the specific item. Do not use a product in a way that conflicts with its labeled instructions or safety information.
For assistance, email Support@crockprn.shop, call 667-498-5175, or write to 3272 Pine Needle Cir, Frederick, Maryland, 21704, United States.
Merchant Information
crockpot
Email: Support@crockprn.shop
Phone: 667-498-5175
Address: 3272 Pine Needle Cir, Frederick, Maryland, 21704, United States
Website: crockprn.shop